Shipping Policy
At Sunncite, we are committed to providing you with the best shopping experience, including fast and reliable shipping services. Below, you will find all the details regarding our shipping policy.
Processing Time
Orders are processed within 1-2 business days from the time of purchase. Please note that orders are processed and shipped during regular business hours, Monday through Friday, excluding holidays. You will receive an email confirmation once your order has been processed and shipped.
Shipping Rates
Shipping costs are calculated based on the delivery address and the weight of your order. You can view the total shipping cost before completing your purchase at checkout. We offer multiple shipping options to ensure that you receive your order in the most convenient and timely manner.
Domestic Shipping
We currently offer domestic shipping within the United States. Shipping times vary depending on your location and the shipping method you choose:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Priority Shipping: 1-2 business days
International Shipping
We also offer international shipping to select countries. Shipping times and rates vary based on the destination. For more information regarding international shipping, please contact our customer service team at info@sunncite.com.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package.
Shipping Delays
While we do our best to ensure timely delivery, shipping times may vary due to factors beyond our control, such as weather conditions, holidays, and carrier delays. In the event of any shipping delays, we will notify you as soon as possible.
Shipping Restrictions
Some products may be restricted from being shipped to certain locations. If this applies to your order, we will notify you before processing your purchase. We reserve the right to cancel or modify orders that do not comply with shipping restrictions.
Lost or Damaged Items
If your order is lost or arrives damaged, please contact our customer service team within 7 days of receiving your package. We will assist you in resolving the issue promptly, either by replacing the item or issuing a refund, depending on the situation.
Customer Service
If you have any questions regarding shipping, please feel free to contact us at info@sunncite.com. Our customer service team is always here to assist you with any shipping inquiries or concerns.