Sales Policy
Effective Date: January 3, 2025
At Sunncite, we are dedicated to offering high-quality men’s fashion products while ensuring a smooth and secure shopping experience for our customers. Below is a detailed outline of our sales policy.
Product Availability
All products offered on Sunncite are subject to availability. We strive to maintain accurate stock levels, but in some cases, items may be out of stock or unavailable. If an item becomes unavailable after your order has been placed, we will notify you promptly and provide options such as a backorder, exchange, or refund.
Order Process
When you place an order, you will receive an email confirming the details of your purchase. This email does not constitute an acceptance of the order. We reserve the right to cancel or modify your order for any reason, including pricing errors, stock unavailability, or any issues with payment processing. In such cases, you will be notified as soon as possible.
Pricing
All prices listed on our website are in U.S. Dollars (USD) unless otherwise stated. Prices are subject to change without notice. In the event of a pricing error, we will notify you before processing the order and give you the option to confirm or cancel the order at the correct price. Sales tax will be applied to orders where applicable, based on the shipping address provided during checkout.
Payment Terms
We accept the following payment methods for orders:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal
- Apple Pay
- Google Pay
Your order will only be processed once payment has been successfully received. If there are any issues with payment processing, we will contact you to resolve the matter before proceeding with your order.
Order Confirmation and Acceptance
After you place an order, you will receive an email confirming that your order has been received. This is an acknowledgement of your order, but not an acceptance. We reserve the right to cancel or refuse any order at our discretion. Acceptance of your order and the completion of the contract between you and Sunncite occurs when we dispatch the products to you.
Shipping and Delivery
Our shipping and delivery process is outlined in our Shipping Policy. We offer various shipping options to ensure timely delivery. Please note that we are not responsible for delays caused by the carrier, including but not limited to adverse weather conditions or shipping errors.
Returns and Exchanges
If you are not completely satisfied with your purchase, we offer a Return and Refund Policy. Please refer to our Return & Refund Policy for detailed instructions on how to return an item and the conditions under which a refund or exchange will be granted.
Order Modifications and Cancellations
Once an order is placed, we begin processing it promptly. If you need to modify or cancel your order, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to make changes. Please refer to our Return & Refund Policy for more details on returns and exchanges.
Promotions and Discounts
From time to time, we offer promotions and discounts on selected products. Discounts are applied at checkout and are subject to the terms and conditions of the promotion. Discounts cannot be applied retroactively to previous orders.
Sales Tax
Sales tax will be applied to orders where required by state law. The applicable sales tax will be calculated and displayed at checkout based on the shipping address.
Customer Service
If you have any questions or concerns regarding our sales process, please feel free to reach out to our customer support team at info@sunncite.com. We are here to help ensure you have a pleasant shopping experience.