Privacy Policy
Effective Date: January 3, 2025
At Sunncite, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and make purchases. By using our website, you agree to the terms outlined in this policy.
Information We Collect
We collect two types of information from our users: personal information and non-personal information.
Personal Information
When you make a purchase or create an account, we collect personal details such as:- Name
- Email address
- Shipping and billing address
- Phone number
- Payment details (credit card information, PayPal, etc.)
Non-Personal Information
We may also collect non-personal information related to your usage of our website, including:- IP address
- Browser type
- Device information
- Pages visited and interaction data
This information helps us improve your browsing experience and understand how you interact with our website.
How We Use Your Information
We use the personal information we collect to:
- Process your orders and fulfill your purchases
- Communicate with you regarding your orders, including shipping updates and customer support inquiries
- Improve our products, services, and website experience
- Send marketing communications (only with your consent)
- Prevent fraud and ensure the security of our website
We will never sell, rent, or trade your personal information to third parties.
How We Protect Your Information
We take your privacy seriously and implement a variety of security measures to maintain the safety of your personal information. All sensitive information (such as credit card numbers) is transmitted through Secure Socket Layer (SSL) technology and stored in encrypted databases.
Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance user experience. Cookies help us remember your preferences and provide personalized features. You can adjust your browser settings to disable cookies, but please note that some features of our website may not function properly without them.
Third-Party Service Providers
We may share your personal information with trusted third-party service providers who help us operate our business, such as payment processors, shipping companies, and marketing partners. These third parties are contractually bound to keep your information confidential and are not permitted to use it for any other purpose.
Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Opt-out of receiving marketing communications
- Request a copy of your personal data that we hold
- Request that we restrict or delete your data in certain circumstances
To exercise any of these rights, please contact us at info@sunncite.com.
Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have unintentionally collected information from a child, please contact us, and we will take appropriate steps to remove the data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the “Effective Date” at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at info@sunncite.com. Our customer support team is always available to assist you.